Return and Refund Policy
We want every Golden Cell order to feel clear and fair. This page explains when items can be returned or exchanged, how refunds work, and what to do if your device arrives faulty or damaged.
Return window
7 days from delivery
How a return works
Returns and refunds are separate steps. A return request handles eligibility, shipment, and inspection. A refund sends or records the money after the return is approved.
Open your order
Contact us within 7 days of delivery with your order number, by phone on +961 3 025330 or at store@goldencell.net, or start the request from your account order history.
Choose eligible items
Tell us which item you are returning and why. For faulty or damaged items, please send clear photos or a short video showing the problem.
Wait for review
Our team checks the request against the return window and the condition of the item and replies as soon as possible.
Send the item back
After approval, send the item back as instructed with all boxes, accessories and cables. Keep your delivery or courier receipt until the return is closed.
Inspection and refund
Once we receive and inspect the item, an approved refund is sent to the original payment method, or an exchange or replacement is arranged if you prefer.
Eligible returns
Products reported to us within 7 days of delivery.
Items that are unopened, unused and in resaleable condition, or items that arrived faulty, damaged or different from what you ordered.
Items returned complete with original packaging, accessories, cables, manuals and any free gifts included.
Individual items from a multi-item order, as long as they have not already been returned or refunded.
Items that may not qualify
Digital goods, activation codes, gift cards, downloadable content and services.
Clearance, final-sale, customized or special-order items, where marked before purchase.
Opened or activated phones and tablets, opened console games, and headsets or earphones that have been used, unless they are defective.
Items damaged by misuse, liquid, drops or unauthorised repair, items with missing parts, and items reported after the return window.
Refund rules
Refunds are limited to the amount you paid for the returned item. Original delivery fees are refunded only if the item was faulty, damaged or sent by mistake.
Original payment method
Online card and PayPal refunds go back to the original payment method and may take several business days to appear, depending on your bank.
Partial refunds
If only part of an order is returned, the refund covers the returned items only.
Manual refunds
Cash on delivery and in-store payments are refunded in cash or by another method agreed with our team.
Item inspection
A returned item is checked before it is refunded or exchanged. Items that fail inspection, for example because of damage caused after delivery, may be refused or partially refunded.
Return request statuses
These are the typical states you may see as the return moves from request review to refund completion.
Your return request has been submitted for review.
The return is accepted and return instructions are provided.
The returned item is on its way back to the store or vendor.
The returned item has arrived and is waiting for inspection.
The approved refund is being prepared or sent to the payment provider.
The refund has been issued or manually recorded.
Ready to review an order?
Start from your order history, or contact us on +961 3 025330 or store@goldencell.net (Monday to Friday, 10:00 AM to 7:00 PM) and we will guide you.